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Ballard Designs Complaint - Ballard Designs poor quality, horrible customer service
Ballard Designs Complaint

Ballard Designs Complaint

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Ballard Designs poor quality, horrible customer service


Wow, lesson learned, do not order from Ballard Designs . They have the worst customer service ever. We ordered a corner cabinet for our living room. The doors of the cabinet were so poorly constructed, they would not close properly. So, we had to go through the hassle of taking the doors back to the store and ordering an entirely new cabinet. In addition, I ordered an upholstered chair in September, that was supposed be completed and delivered by mid November, in time for Thanksgiving. In checking the status of the order online this week, I see several confusing line items such as "customer cancelled" and a transaction for a fabric order that was placed on 11/16, the week that I was scheduled to receive the chair. I call to find out what is going on, and they tell me the chair is back ordered until 12/30 due to the frame not being in stock. What?? So, no chair for the holidays. They tell me the best they can do is to give me a $67.00 credit for shipping. I then questioned whether I could apply a gift card that they had issued when we had to return the corner cabinet. The customer service rep tells me "Sorry, but this is only for future purchases" Seriously? Then, as I tell her how disappointed I am in Ballards and that I will never be ordering from them again, she hangs up on me. Save yourself time, money, and hassle and DO NOT ORDER FROM THIS COMPANY. They will have no sympathy for you when your order is delayed or damaged.


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