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Ballard Designs Complaint - DO NOT BUY FROM BALLARD DESIGNS-- - Sarah Closet Furniture
Ballard Designs Complaint

Ballard Designs Complaint

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DO NOT BUY FROM BALLARD DESIGNS-- - Sarah Closet Furniture


My husband purchased Sarah Closet Furniture for me for Christmas. The tall and short shoe racks are fine, but the drawers have been a huge issue and no one at Ballard Designs has any idea what good customer service is. We are in the process of having the THIRD set of drawers shipped to us.The first two arrived either damaged or defective. Each time you call, or email you get a different person who apologizes for the inconvenience, but does NOTHING to help you. I was explaining to them that packing, unpacking, clearing the closet, waiting for UPS was a huge inconvenience and the response I got was send us copies of the receipts for your packing supplies and we will reimburse you. Really, you spend almost $2K with a company and they want receipts to reimburse you for less than $20. They missed the point....


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