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Ballard Designs Complaint - Do Not Order From Them - Delivery of Comforter Set
Ballard Designs Complaint

Ballard Designs Complaint

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Do Not Order From Them - Delivery of Comforter Set


This was by far the worst online shopping experience I have ever had. I recommend never orderning from Ballard Designs . Nothing they have is worth the hassle I went through. I was shipped the wrong order twice by the vendor and weeks later I still do not have a comforter for my bed. One of the customer service reps I talked to was extremely rude and I still have the wrong comforter in my closet as I am waiting for the vendor to issue a UPS label so I can drive it across town to be returned yet again. I finally cancelled my order because Ballard Designs was not able to confirm an item # with their vendor one week later after I received the wrong item for the second time. Even if they were able to confirm the item # today, which they could not guarantee, I would still have to wait a potential 4 - 6 weeks LONGER to get the correct comforter. I was never offered any extra discounts, coupons or anything other than an "I am sorry" for my inconvience. I was repeatedly told it was the vendor's fault - well Ballard Designs is the company responsible for the vendors they use and responsible to the customers who order from their website, right?


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Comments


isit4u says: (8 years ago)
 0
We ordered an item on June 29th. The item shipped July 2nd. It is 968 miles from their warehouse to our door. It is now July 12th and we still do not have the item. It is in a city 90 minutes away and it will take 3 more days for it to arrive at our home. I can only assume the Pony Express is back in business. I will NEVER order anything from this company again. Pretty catalog but their service is non existent.




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