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Ballard Designs Complaint - Inappropriate Business practices and Poor Customer Service - Sofia settees
Ballard Designs Complaint

Ballard Designs Complaint

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Inappropriate Business practices and Poor Customer Service - Sofia settees


I made my first order ever with Ballard Designs - two sofas to be delivered. They were not supposed to ship until July 11 but apparently shipped ahead. Not typically a problem except that I was on vacation the week ahead and when Ballard did not reach me at my office number they escalated all the way to our business continuity office to try to get a direct emergency number. I was contacted on vacation by email from someone in that office that I had an urgent furniture delivery issue! I could not believe this inappropriate approach which was quite embarrassing and I had to apologize to the business continuity staff.

I called the trucking company from vacation and never received any answer to the big emergency. On return they also did not call me and I ended up with several calls to Ballard customer service.

Finally I set up delivery for the following saturday and was given a window of 10 to 2 from the trucking company JB Hunt. It is now 4 pm and no call and no sign of the delivery. Ballard Designs is not helpful and can't contact them since it is a Saturday. No one answers at JB Hunt and we have all been stuck here all day on a Saturday. Not pleased all the way around.


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