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Ballard Designs Review - Customer Service that made all the difference
Ballard Designs Review

Ballard Designs Review

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Customer Service that made all the difference


I purchased a daybed from Ballard and took an afternoon off from work to wait for the scheduled delivery (4 hour window). When it did not show up -- i called customer service, and was met with very responsive and respectful people. Although they could not have the item re-routed and delivered that day -- they rescheduled the delivery and offered me a 20% discount for my inconvenience. I don't love that this happened, especially after taking the afternoon off, but do realize that their outside delivery service made the error and I appreciate that the Customer service rep, Cathy Harrison, made a great effort to make amends. I hope when i get this daybed on wednesday that all goes well. Thanks Cathy!


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Comments


FreakedbyBallard says: (9 years ago)
 0
The Ballard Designs' delivery guys are all working a side business by charging $60.00 and up for their own side "valet service" to unpack your merchandise. They are total scammers and sleazy, and thank goodness that I have an alarm system, and a neighborhood full of nosy neighbors, because I would not be surprised if they cased the joint for a potential robbery. Bad news!




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